FAQs


Where are you based?

We are based in the great north-west of England!

What is the turnaround time on orders?

T-shirts, tank tops and sweatshirts:

We only keep a small amount of stock in-house, which allows us to keep out great range of designs, so most orders ship in approximately 2-3 weeks, but you may receive your order sooner than that!

Leggings, towels, yoga mats and swimsuits:

These items have a turnaround time of up to 4 weeks.

How do I submit my race evidence?

You can email your race evidence to thehappiestfitnessco@gmail.com. We'll accept shots of fitness apps or trackers or photos with your race bib. If you don't include your race bib in any photos, be sure to include the number in your email so we know who you are!

How are my items shipped?

For UK customers, all orders are sent by Royal Mail First Class Signed For postage, or if you've ordered a yoga mat, its sent tracked via Hermes.

For our international customers, you have the option of Royal Mail International Standard, or International Tracked.

Please note, we are not responsible for any delays in postage once the item has left our hands, and you are responsible for any customs charges that may be added.

When will you be releasing more designs?

We've got loads of exciting designs ready and waiting to be released, follow us on Twitter and Instagram to be the first to see them!

What is your exchange/returns policy?

We will happily exchange or refund any unworn products that are returned to us within 28 days. Please include the original receipt to make this process easier!

If you have any other problems with your items, please get in touch via email.

Are you PR friendly?

Yes! If you're interested in working with us, please drop us an email

Looking for another answer? Drop us an email at thehappiestfitnessco@gmail.com!